Fili Hotel ★★★★★

Loved the ocean-view room&swimming pool. Staffs were super friendly.

Hotel was still under construction so restaurants and malls were not fully occupied but worth the visit.

Nice staff but often clueless to answer questions about Sinulog festival. The location to see the frdtival is ideal but not for seeing the city. Great breakfast. Casino next door if that is your thing.

Staff should be better informed about Sinulog; permanent water on shower floor; breakfast choices are excellent but many hot items are cold ( beef, saysages, bacon etc.).

The gym was beyond amazing

The was some yellow stains on the bathroom floor

Good wifi, Good breakfast. In the building are lots of restaurants and shops

Lots of noise from the construction all day till 7 or 8 pm

Hotel is beautiful, breakfast is exceptional - it caters for every taste, I have even seen keto deserts. Comfy beds, nice personnel. The mall next to the hotel is only partially open, but SM Seaside is 5 min by taxi.

I have sent couple of messages via booking.com app asking for an airport transfer (they offered info about transfers after booking). I have sent first ine 4 days before arriving, another one on arrival day. They never answered, which is very unprofessional.

superb

superb

I like that there is a casino near the hotel.

1. When we arrived at the hotel lobby entrance, nobody assisted with our luggages. The guard tried to call the bellman but no one came. 2. There are around 3 check-in counters but only 2 are functional. The check-in process takes a long time. 3. I originally booked thru booking.com for the 1st 2 nights of our stay there. Our room was deluxe city view. But I booked an extra night (3rd night) beforehand since I had a hotel voucher for deluxe seaview. I arranged for the reservation for the 3 nights around 2 weeks prior. A few day prior to check-in, I called the customer service to confirm our reservation. I also asked the CS agent if we need to check-out and check-in again on our 3rd night of stay since our room will be different. The CS agent told me that there is no need to check-in and out on the 3rd day. We will just transfer to the seaview room. However, upon check-in, we were advised by the FDO that we need to check-in and out at the front desk before we can transfer to our seaview room. 3. We left our luggage with the concierge around 2pm while we were checking in. We gave our luggage ticket to the FDO so that he can advise the concierge to bring our luggage to our room. Around 4pm, my husband called the concierge to follow-up our luggage. The concierge told him to give him the details of our luggage (# of bags) before they will bring our luggage up. Around 5pm, I went to the concierge to follow-up our luggage. That was the time the concierge was forced to bring our luggage up to our room. While entering the room, the concierge handed me my heavy luggages just near the entrance. He did not bother to place the baggage inside the room even though they were heavy. 4. I went to their lobby lounge hoping to be able to order some refreshments. However, no attendant came to me to take my orders. There was a man behind the counter who did not care at all while I was looking for someone who can assist me. I left after around 30min.

breakfast was excellent, staff super friendly and helpful, Chinese restaurant on the bottom floor was excellent. all in all a great place that will only become better when the mall opens

mall isn't finished yet which joins onto the hotel

Hotel is new,clean,nice comfortable beds

It took too long waiting for the bell boy to carry our luggages to our room and same thing happen when we were checking out it took more than an hour from the time I called the concierge that we need help wirh our luggages,also checking in the staff at the counter there were 3 or 4 of them,didn't even greet us like "good afternoon or how can we help you" they just look at us and kept talking to each other,this needs to improve if you want customers to come back to your hotel or recommend your hotel to our other friends

Breakfast is excellent. I highly recommend the Fili Hotel to friends and family.

Day time is noisy on construction activity, due to additional next upper level.

the hotel itself and the plaaace

they’re at their soft opening so no access on pools, spas, nor gym we were just mainly accessing their rooms and the Nustar’s casino and restaurants

The hotel was still going through completion of construction, but staff was remarkably courteous at all levels making the stay especially comforting. It was also a central location for the Sinulog 2023 festival which was the primary reason for selecting and paying the premium for this location.

amazing view of sea

not yet finished. nothing much to do

location was very good for me as it was near the start of my marathon . it is also close to a large mall .

i could not work out how to order food to my room . there were no menu .

Loved our stay at Fili hotel! Although it was a soft opening with many facilities such as pool and spa still unavailable, our hotel room was luxurious and thought the staff were kind and accommodating. Bonus points if you love gambling too!

Friendly staff, best location for Cebu marathon

Still under construction

new; clean

accessibility

comfortable, quiet; great ambiance with incredible staff. delicious food at the on-site restaurants

still under construction, so all facilities were not open.

Hotel was still under construction in many parts, this was not made apparent when booking. Swimming pool, spa and gym were not yet open although these are advertised as facilities available at the hotel

staff, shout out to the manager mr steven

not 100 percent done